CareClips Privacy Policy
The short version. You can watch CareClips without an account, and we don't collect anything about participants or families who watch. Service providers who post clips create an account with their email address, and the profile and clips they post are public so participants can find them. We don't show ads, we don't use analytics or tracking, and we never sell data.
If you watch CareClips
- You don't need an account, and we don't ask for your name, email, location or any other personal details.
- Providers you save and clips you like are remembered only on your phone. They're not linked to you and are removed if you uninstall the app.
- When you like a clip, the clip's total like count goes up by one. That count is anonymous: nobody, including us, can see who liked it.
- If you report a clip, your own email app opens with the clip's details. We only receive what you choose to send, including your email address, and we use it only to look into the report and reply to you.
If you post as a service provider
- Account: your email address and password, used only to sign you in. Your password is handled by Google Firebase Authentication and we never see it.
- Profile: your service name, tagline, description, category, region, service areas, contact phone, email and website, NDIS registration details, languages, accessibility notes and the groups you work with. This information is public on CareClips so participants can contact you. Only add details you're happy for anyone to see.
- Clips: the videos and captions you upload are public on CareClips. You must have the consent of anyone who appears in your clips, and you must not show or identify participants.
Where it's stored
Provider accounts, profiles and clips are stored with Google Firebase (Google Cloud), which acts as our service provider. Data is encrypted when it travels between the app and Google's servers, and may be stored on servers outside Australia. We don't share data with anyone else, except where the law requires it.
What we don't do
- No advertising, and no ad or tracking IDs.
- No analytics, profiling or selling of data.
- No messaging inside the app: when you contact a provider, you use your own phone, email or web browser.
- The app blocks screenshots and screen recording to protect providers' clips.
Deleting your data
Providers can delete their account at any time inside the app, which permanently removes their profile, clips, videos and sign-in straight away. Providers can also delete single clips at any time. You can also ask us to do it for you. How to delete your account.
Participants and families have no account to delete. Uninstalling the app removes your saved providers and likes from your phone.
Who CareClips is for
CareClips is designed for adults: NDIS participants, families, carers, support coordinators and service providers. It isn't designed for children to use on their own.
Your rights and contact
We follow the Australian Privacy Principles. You can ask what information we hold about you, ask us to correct or delete it, or make a complaint, by emailing hello@inclusiveminds.com.au. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
If this policy changes, we'll update this page and the date at the top.